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At ONELAYERR, customer satisfaction is important to us. Please read the following policy carefully before making a purchase.
1. Return Eligibility
Returns are accepted only if all the following conditions are met:
The product must be unused, unwashed, and unworn
The item must be in its original condition with tags and packaging intact
Return requests must be initiated within 5 days of delivery
Products purchased during sale or promotional offers are not eligible for return unless defective
2. Non-Returnable Items
The following items are not eligible for return or exchange:
Innerwear, accessories, or customized products
Items damaged due to misuse, washing, or wear and tear
Products without original tags or packaging
3. Exchange Policy
Exchanges are allowed only for size issues or defective products
Exchange requests must be raised within 5 days of delivery
Exchanges are subject to product availability
If the requested size is unavailable, a refund or store credit may be offered
4. Refund Policy
Refunds are processed only after the returned product passes our quality inspection
Approved refunds will be processed within 7–10 business days
Refunds will be credited to the original payment method
Shipping charges (if any) are non-refundable
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
Contact us within 48 hours of delivery
Provide clear images or videos of the issue
After verification, we will arrange a replacement or refund at no extra cost
6. Return Process
To request a return or exchange:
Email us at sandeepsandu9741@gmail.com
Mention your Order ID, reason for return/exchange, and attach images if applicable
Our support team will guide you through the next steps
7. Return Shipping
Customers may be responsible for return shipping charges unless the product is defective or incorrect
We recommend using a trackable courier service for returns
8. Policy Updates
ONELAYERR reserves the right to modify this policy at any time without prior notice. Updates will be reflected on this page.
9. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact: